Frequently asked questions
PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Connecticut Water and other utilities to offer flexible, interest-free payment plans for your debt.
Connecticut Water is offering flexible payment plans through PromisePay to help you pay the balance of your Connecticut Water bill in the way that works best for you.
All Connecticut Water customers who have a past due balance on their bill can use this program. Customers with a past due balance of at least $50 are eligible for a payment plan.
Times are tough and many are still suffering from the effects of the COVID-19 Pandemic and the recent economic downturn. Connecticut Water has partnered with PromisePay to offer flexible payment plans that will meet your individual needs, help you get back on your feet and protect you from service disconnections.
No, these payment plans are interest-free. There are only transaction fees for credit/debit card, Apple Pay or Google Pay. There are no late fees, no prepayment penalties, etc.
Sign up in minutes with three easy steps:
- Choose a plan that works for you. We offer a wide range of options.
- Make your first payment. We accept credit/debit cards, prepaid cards, Apple Pay, Google Pay and bank transfers (ACH).
- Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.
All Connecticut Water customers with a total past due balance of $50 or more is qualified for an interest-free payment plan.
Your payment plan covers your balance and your current charges as of today. You must pay all new water bills with Connecticut Water directly.
Your new bills must be paid to Connecticut Water to keep your water service connected. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your balance.
If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.
Once you are enrolled in a payment plan with PromisePay, you have to keep up on your monthly payments with PromisePay AND pay all future water bills directly with Connecticut Water. If you stay current on both your plan payments and pay all new water charges, you can avoid shutoffs.
Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.
Please contact Connecticut Water. For more information on how to contact Connecticut Water, please call: (504) 658-8500
Please contact Connecticut Water. For more information on how to contact Connecticut Water, please call: (504) 658-8500
Yes, Connecticut Water does shut off water service for non-payment of bills. For additional information, please contact Connecticut Water.
To avoid disconnection of service, please continue to pay your PromisePay payment plan and your current Connecticut Water bill. Please contact Connecticut Water for additional information.
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Please contact Connecticut Water for any questions regarding your bill. For more information on how to contact Connecticut Water, please call: Connecticut Water.
PromisePay recognizes the following holidays, on which representatives are not available:
- New Year’s Day
- Martin Luther King Day
- Presidents Day
- Memorial Day
- Juneteenth
- Fourth of July
- Labor Day
- Indigenous Peoples Day
- Veterans Day
- Thanksgiving Day
- Friday after Thanksgiving
- Christmas Eve
- Christmas Day
Connecticut Water recognizes the following holidays, on which representatives are not available:
- New Year's Eve
- New Year’s Day
- Martin Luther King Jr Day
- Mardi Gras
- Presidents Day
- Good Friday
- Memorial Day
- Juneteenth (June 19th)
- Fourth of July
- Labor Day
- Columbus Day
- General Election Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve
- Christmas Day